Recently i got offered an upgrade on my plan to pay £10/month for 120GB as opposed to £12/month for 100GB. I got an email confirmation for this but when i go onto my app it says my plan is £10/month for 1.5GB.
I’m worried i wont have enough data next month as i go through a lot doing university work outside of home. Not sure who to call as it seems ID mobile do not have a number and the automated chat bot service is not working, any advice?
+24Hey there
To confirm, you’ve both upgraded over the past few days, and it shows your both on a £10.00 plan for 1.5GB, is that correct?
To speak to the live-chat bot to confirm
Opening hours can be found here:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
+24Hey there
Please try and block out/colour in any sensitive information.
Thanks,
Tyler
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
+24Hey there
Thanks,
Tyler
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
