proof of purchase s24 for upgrade accessories

Check/search your emails. Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Bad  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

Hello ​@Elaine B-H 

Thank you for getting in touch and apologies for the delay. 

Do you still require the proof of purchase? If so, please let us know and we will send you a private message to assist further. 

Thanks, 

Natalie 

Good afternoon. 

Yes I still need proof of purchase & the package i sighed up for. To obtain the Ear buds & fit bit from Samsung  

Thank you Elaine

Hi ​@Elaine B-H,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash