Should change to 4G be automatic when upgrading

There’s no such upgrade?

4G is standard offering.

Thanks - my previous  contract was several years old and still shows on my phone settings as 2G/3G. I’ve just bought an upgrade but currently the settings on my phone still show as above. I’m now being charged for my upgrade but the settings haven’t changed on my phone yet. Maybe I’m being too impatient.

Hi @Neville Carrington 

Please could you let us know the device you’re using?

Tom

Dealt with thank you.  I think my SIM card was at least 8 years old and on my Samsung 21 the network was shown as 2G/3G. This message is still on the screen but also VoLTE  calls SIM 1 new which I have checked is 4G so no problem. I just had to upgrade.

Hi @Neville Carrington,

Is this now resolved?

It sounds like a new SIM was needed to get this resolved.

If you still require further assistance, please let us know.

Kash

Have moved from a 3g to 4g phone with transfer of sim card Is there any change in my account

had a3g doro to galxy a15

Thanks All - Anyway I’m quite satisfied with what I have.

Hi @Donald Wood 

If you’ve made an upgrade your monthly charges may change, you’ll need to check your account for anything such as this.

Tom