Hi
My contract for ended and I used the website to upgrade to a SIM only contract for £12. Now I am charged both amounts.
I can’t activate the SIM for some reason either. If I cancel the SIM I will receive a penalty.
How do I put this right? I need help from a company representative.
Best answer by Tom
Hi
It sounds like you’ve instead of ordering an upgrade, purchased a completely new plan.
You’ll need to arrange a return of the new SIM only plan and instead await your contracted term to end for your existing plan so that it can be upgraded to a SIM only plan.
If you need assistance with a return, please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
+25Hi
It sounds like you’ve instead of ordering an upgrade, purchased a completely new plan.
You’ll need to arrange a return of the new SIM only plan and instead await your contracted term to end for your existing plan so that it can be upgraded to a SIM only plan.
If you need assistance with a return, please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
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