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Upgrade not processed correctly.

J
New
 Contributor

Hey - hoping someone here can help as so far the dedicated CS have not been able to!

 

I’ve been with ID mobile on a £10, 70GB contract for years but saw an upgrade offer on my account earlier offering 120GB data and a voucher for the same price - seemed like a win-win to me!

 

I accepted this offer but never received any email confirmation. I queried this with CS who confirmed it was indeed being processed.

 

I’ve just accessed my account again, a few hours after putting in the upgrade, and my data allowance has reduced to 1.5GB a month - far short of what I agreed to.

 

Anyone know if this is a technical glitch? 
 

CS said I’d have to contact them again tomorrow and the sales team just pointed me back in the direction of CS …

Best answer by WelshPaul

There have been a few posts recently from other customers who have experienced the exact same issue as you. It’s probably best you wait for a reply here from an iD Mobile staff member because the others haven’t had much success with live chat. 

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    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 2846 replies
    • Answer
    • April 28, 2025

    There have been a few posts recently from other customers who have experienced the exact same issue as you. It’s probably best you wait for a reply here from an iD Mobile staff member because the others haven’t had much success with live chat. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • April 29, 2025

    Hi ​@JFisher42,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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