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Upgrade offer scam

R
Community Member

I have recieved my upgrade offer today, iphone 16 unlimited everything £29 upfront and £47.99pm

 

i looked on the id mobile for the same deal for new customer for £29 upfront and £43.90pm

 

i have also been trying to change my number for the past few months but not willing to pay the extortionate charge by id mobile so i was thinking; would it be better to start a new contract and get my new number free and still save on the contract, but the service i have had has been poor so maybe just switch to another network and sim only as my phone is still like new, i not willing to call them again and chase a better deal as this is jot how thia ahould work they should try and keep loyal customers! 

Best answer by StuartW

I have got my situation sorted out now, I had to call the sales team and the agent on the phone sorted it out for me. Not sure what the problem was but at least it is fixed now :)

 

If it helps anyone else I called the sales team on 0800 049 0250 (as of Oct 2024) There are not many numbers for I.D as it is all online and help chat but sometimes a call is needed :)

 

 

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    14 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • September 19, 2024

    Hi @richardf2014 

     

    If you don’t wish to keep your number, cancelling your existing plan and purchasing a new plan could be an option for you. 

      

    If your service hasn’t been what you’d like, it may be worth exploring other options, assuming this is specifically about coverage, you may want to avoid networks that rely on the Three UK signal network. 

      

    Please note all new contracts will require a credit check, we cannot guarantee anybody would absolutely pass one. 

      

    Tom 

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    StuartW
    Active Contributor
    • StuartW
    • Active Contributor
    • 8 replies
    • October 17, 2024

    I am experiencing a similar situation. My upgrade offers are more expensive than if I cancelled it off and stared a new contract/ account. Why has this happened? could support get back to me please.

    best wishes

    StuartW

    Artificial Intelligence is no match for Natural Stupidity
    StuartW
    Active Contributor
    • StuartW
    • Active Contributor
    • 8 replies
    • Answer
    • October 18, 2024

    I have got my situation sorted out now, I had to call the sales team and the agent on the phone sorted it out for me. Not sure what the problem was but at least it is fixed now :)

     

    If it helps anyone else I called the sales team on 0800 049 0250 (as of Oct 2024) There are not many numbers for I.D as it is all online and help chat but sometimes a call is needed :)

     

     

    Artificial Intelligence is no match for Natural Stupidity
    G
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    • G
      gpmuskett
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • October 21, 2024

    Hi @StuartW,

    Welcome to the Community!

    Glad to hear that you managed to resolve it.

    If you require further assistance, please let us know.

     

    Kash

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    Hood64
    New
 Contributor
    • Hood64
    • New
 Contributor
    • 4 replies
    • February 24, 2025

    Why is it that following the above comments about upgrades being more expensive than new contracts ID mobile are still doing it? Or do you not really value your customers. Feeling let down as previously have got decent deals but now not so!

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3790 replies
    • February 25, 2025

    Hey there ​@Hood64, sorry you feel this way.

     

    New customer deals and current customer deals are consistently changing, therefore, it can depend on the time that you decide to change deals/upgrade. Sometimes, a current customer deal will be better than a new customer deal, and vice-versa.

     

    We'd like to hope that you were able to take out a great deal when joining us, and this was likely better than some current customers deals at that time.

     

    If you’d like to discuss further, you can call our sales team on 02071391397.

     

    Thanks,

    Tyler

     

     

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    T
    Helpful
 Contributor
    • tharlow
    • Helpful
 Contributor
    • 23 replies
    • February 26, 2025

    Recently upgraded plan.

    I discovered on my online bank account a new direct debit to ‘Sky Mobile’.

    Is this correct or a scam?

     

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • February 26, 2025

    Hi ​@tharlow,

    Welcome to the Community!

    I can see that we responded elsewhere.

    If you require further assistance I would advise that you contact Sky Mobile directly.

     

    Kash

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    T
    Helpful
 Contributor
    • tharlow
    • Helpful
 Contributor
    • 23 replies
    • February 26, 2025

    I have tried contacting Sky but it’s impossible to make contact.

    Can you confirm my new plan has nothing to do with Sky Mobile and I only pay ID Mobile?

    I have already stopped any payment going ahead to Sky.

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3790 replies
    • February 27, 2025

    Hey there ​@tharlow, if your new plan is with us, then it’ll be with us. If your plan is with us and you’re only paying us, then that should theoretically mean your plan with Sky has ended, though we cannot confirm that and you’d need to check with them if you’re unsure.

     

    Any Sky related queries, you’d need to ask them.

     

    Thanks,

    Tyler

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    T
    Helpful
 Contributor
    • tharlow
    • Helpful
 Contributor
    • 23 replies
    • February 27, 2025

    Thanks for making this clear.

    I have never had anything to do with Sky; TV, mobile etc.

    So I deleted the direct debit as it’s a scam.

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3790 replies
    • February 28, 2025

    No problem at all ​@tharlow.

     

    Thanks,

    Tyler

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    T
    Helpful
 Contributor
    • tharlow
    • Helpful
 Contributor
    • 23 replies
    • February 28, 2025

    Just to add, I also received a ‘letter’ (dated 31 Jan 25) from 02 for a new phone and plan both of which I never ordered .

    Tried reporting this to 02 by using the phone, number on letter, got though to ‘wrong’ number and email which is rejected.

    Appears scamming is rife but the phone  companies make it so difficult to report.

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3790 replies
    • February 28, 2025

    Hey there ​@tharlow, we’re very sorry to hear that.

     

    As with before, if the issue is with O2, please contact them directly.

     

    Thank you,

    Tyler

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    Reply.


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