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Question

where is my trade in confirmation or credit?


I’ve already contacted curry’s but no reply and no confirmation even though I have tracked delivery. ID need to do better here, you can’t sit and promote a trade in and it take ages to come through. 

5 replies

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  • iD Mobile Employee
  • 1854 replies
  • February 5, 2025

Hello ​@chandaneem 

 

Thank you for getting in touch. 

 

We are sorry to hear you have not received an update. 

Can you please confirm when you sent the handset to us? 

What does the tracking advise please?

 

Thanks, 

 

Nat 


  • Author
  • New
 Contributor
  • 2 replies
  • February 5, 2025

sent on Thursday, iPhone 13 it was delivered on Monday as per my tracking receipt and I’ve received no confirmation.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 6, 2025

Hey there ​@chandaneem, once received, it typically takes up-to 5-working days to receive the payment. 

 

If it takes longer than that, please email our trade-in team on TradeUpHelp@currys.co.uk

 

https://www.idmobile.co.uk/trade-in

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • February 6, 2025

Yes I’m aware but they hadn’t even confirmed on their side they had received it. Anyway I received an email today following my call to Curry’s yesterday that I will receive the full payment so all sorted.


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  • iD Mobile Employee
  • 1854 replies
  • February 7, 2025

That’s great to hear ​@chandaneem 

 

Please reach out if you require any assistance in the future. 

 

Nat