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Question

Why is my new plan not active?

F
Active Contributor

I realised I needed more data, so I upgraded to a more expensive plan

 

I'm now without Internet for 2 days because my new plan "will renew" in 2 days. However I'm pretty sure I'll be paying for it from the day I ordered it.

I'm equally sure that if a new plan on a digital sim or an existing ID sim, is ordered from scratch, it starts instantly. 

I feel that the delay is much more about taking advantage of knowing that someone has run out of data and would therefore need to buy a vastly more expensive "add on" to cover their waiting time, rather than just start their new plan immediately. I don't believe the delay is a technical necessity. 

    F
    Active Contributor

    And now, after waiting 3 days without Internet, I discover my allowance has still not been applied. 

    I'm both confused and angry. There's no way to contact customer service that U can see.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • April 3, 2025

    Hi ​@Forcryingoutloud 

     

    I’m sorry to hear this, the delay is not on purpose or for those reasons.

     

    We’re able to be contacted on Facebook, Twitter, Live Chat or even here on community.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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