Hi, I’ve just ordered a new phone and plan as I had an email saying I was due an upgrade. I am assuming because the phone number and account is the same that this plan will automatically replace my old one, and i won’t be paying for both?
Thanks!
Solved
Will new plan automatically replace the old one?
Best answer by Tom
Hi
As long as you perform an upgrade, it’ll keep the same one account.
If you purchase a new line, that’d be completely separate to the one you have now and have a new number.
Tom
Yes, it takes over the old contract. You may make a smaller or larger payment the first month depending on how much of the current month has been on the old/new plan!
+26Lisalou93 wrote:
Yes, it takes over the old contract. You may make a smaller or larger payment the first month depending on how much of the current month has been on the old/new plan!
But only if you’ve chosen from one of the upgrade options shown in your own “My iD Account” online or the iD app, while you are logged-in,
If you don’t do this, you might order a new connection to the iD network, and end up with x2 iD contracts.
Okay - but if i do end up with two, i can just cancel one? my contract comes to an end in a week anyway...
+26SAMMC98 wrote:
Okay - but if i do end up with two, i can just cancel one? my contract comes to an end in a week anyway...
Okay
If you cancel an iD contract, the mobile number will be lost when the contract is cancelled - perhaps that’s okay.
FYI, iD Mobile can’t / won’t transfer a number from one iD contract to another iD contract.
+25Hi
As long as you perform an upgrade, it’ll keep the same one account.
If you purchase a new line, that’d be completely separate to the one you have now and have a new number.
Tom
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