Hi @mickyjohno 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I also have this problem, Can you advise what has happened please

Hi @Roops,

Welcome to the Community!

Are you seeing the same on the account online and the app?

We are having issues with customers allowances showing incorrectly.

Please contact the Live Chat Team and they will assist you further.

Kash

It was showing the incorrect allowance but apparently it was just a visual issue and not actual, according to ID my account was still showing unlimited data to them, I just looked at my app and now it actually says unlimited finally.