I am over 12 months through 24 month contract with unlimited calls/data/texts but i just looked on the app and now it says i have 0 data from 5gb allowance. I have not changed anything and my bill is the same. Any help?
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
+24Hi
Welcome to the Community!
Are you seeing the same on the account online and the app?
We are having issues with customers allowances showing incorrectly.
Please contact the Live Chat Team and they will assist you further.
Kash
Roops wrote:
I also have this problem, Can you advise what has happened please
It was showing the incorrect allowance but apparently it was just a visual issue and not actual, according to ID my account was still showing unlimited data to them, I just looked at my app and now it actually says unlimited finally.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.