Hi ID Mobile Team,
I am due to renew my contract in the next few days. Attempting to doing this today, i receive an upgrade deal of 12 Month Sim Only for £10 a month, Unlimited data, Unlimited text & Unlimited Minutes, however, when i select upgrade, the page bring me to the basket with another plan.
How can I receive the plan that has been recommended and advertised on my home page when i log in as an upgrade deal?
This is what selecting (Upgrade) bring me too - How is this possible?
+6
Hey there
If there is an error when adding to basket that it adds the wrong plan, I’d recommend calling our sales team on 02071391397.
Thanks,
Tyler
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