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Existing iD Customer looking to upgrade to new phone plan, and keep nunber

  • 20 September 2024
  • 1 reply
  • 149 views

Tom Connolly
Community Member

hi there,

 

im looking at upgrading to a new plan with iD for an iPhone 15 Pro. I found the new plan on Carephone Warehouse for £36.99/pm with £69 up front.

im keen to keep my existing iD number, and simply upgrade to my new plan and cancel my current sim only plan for £10/pm, whilst retaining my existing number.

 

please could someone advise on how to do this?

Best answer by Kash

Hi @Tom Connolly,

Welcome to the Community!

Unfortunately you can’t move your number from one account to another. 

You can port out the old number to a different network on PAYG and then request a PAC code from them and move it back to the new plan.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • Answer
  • September 24, 2024

Hi @Tom Connolly,

Welcome to the Community!

Unfortunately you can’t move your number from one account to another. 

You can port out the old number to a different network on PAYG and then request a PAC code from them and move it back to the new plan.

 

Kash