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I've received my upgrade but no new SIM card with it

Leanne Langley
Community Member

I have received an upgrade handset today with no new sim card and I have put my old one in and it is saying it is not connected to a network please help, getting very frustrated 

Best answer by WelshPaul

Odd, when upgrading you normally continue to use your existing SIM. 🤔

The fastest way to get this resolved @Leanne Langley would be to call in to a local Curry’s store and ask for a replacement SIM card. If you prefer, contact iD Mobile but be warned, you will be waiting a while for a replacement to be delivered via Royal Mail.

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5 replies

WelshPaul
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  • WelshPaul
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  • June 19, 2023

Does your SIM work in the old handset still?

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Leanne Langley
Community Member
  • Leanne Langley
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  • 0 replies
  • June 19, 2023

No just says emergency calls only but I had a message to say new sim activated bit not received one 

WelshPaul
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  • WelshPaul
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  • 3084 replies
  • Answer
  • June 19, 2023

Odd, when upgrading you normally continue to use your existing SIM. 🤔

The fastest way to get this resolved @Leanne Langley would be to call in to a local Curry’s store and ask for a replacement SIM card. If you prefer, contact iD Mobile but be warned, you will be waiting a while for a replacement to be delivered via Royal Mail.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Leanne Langley
Community Member
  • Leanne Langley
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  • 0 replies
  • June 19, 2023

Thanks gonna go in currys tomorrow and get it sorted 

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • June 20, 2023

Hey @Leanne Langley,

If you’ve got the SIM Card now, you can head to https://www.idmobile.co.uk/help-and-advice/your-sim-card to activate this.

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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