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I've received my upgrade but no new SIM card with it

2 years ago
June 19, 2023
5 replies
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Leanne Langley
Community Member

I have received an upgrade handset today with no new sim card and I have put my old one in and it is saying it is not connected to a network please help, getting very frustrated

Best answer by WelshPaul

Odd, when upgrading you normally continue to use your existing SIM. 🤔

The fastest way to get this resolved @Leanne Langley would be to call in to a local Curry’s store and ask for a replacement SIM card. If you prefer, contact iD Mobile but be warned, you will be waiting a while for a replacement to be delivered via Royal Mail.

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+24

WelshPaul
Platinum  Contributor
3127 replies
2 years ago
June 19, 2023

Does your SIM work in the old handset still?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Leanne Langley
Author
Community Member
0 replies
2 years ago
June 19, 2023

No just says emergency calls only but I had a message to say new sim activated bit not received one

+24

WelshPaul
Platinum  Contributor
3127 replies
Answer
2 years ago
June 19, 2023

Odd, when upgrading you normally continue to use your existing SIM. 🤔

The fastest way to get this resolved @Leanne Langley would be to call in to a local Curry’s store and ask for a replacement SIM card. If you prefer, contact iD Mobile but be warned, you will be waiting a while for a replacement to be delivered via Royal Mail.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.