I upgraded my ID Mobile Sim Only plan recently another ID Mobile Sim Only.
A new SIM has arrived, but if I put it in my phone - will I keep my old number? The website suggested I would.
How do I keep my current mobile number?
Solved
Keep number with Sim Only Upgrade
Best answer by Will R
Hi
It sounds to me that a new line has been submitted rather than an upgrade.
We’ll send you a Private Message now to take a look at what’s gone on and put things right.
Will
This topic has been closed for replies.
Hi
When upgrading, the phone number will stay the same automatically so you will be fine to use the new SIM card; this is often issued to ensure you have the right sized SIM card in case you have changed your phone. If the new SIM card does not work, log into your account to activate it. 🙂
Ryan
Hi
I have put the new SIM card into my current phone, and I've texted another phone and it shows that my number has changed.
How do I get it to keep my former number? I need it for work to be the same.
It says I've already activated my card.
Hi
It sounds to me that a new line has been submitted rather than an upgrade.
We’ll send you a Private Message now to take a look at what’s gone on and put things right.
Will
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.