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Trade In issues Pixel 9

  • 4 September 2024
  • 1 reply
  • 187 views

Good Afternoon,

 

I have recently upgraded my plan to a Pixel 9 and as part of the upgrade there is an offer to trade in my current device and receive an extra £150.

 

As such I requested a trade in pack on the 14th of August and sent it back on 26th August. The Royal Mail Tracking shows it had been delivered to the Trade In location on the 29th, which is now about to be 7 days ago.

 

Since it has been delivered, I have still not had an email saying it has been received and no money has been paid to me. As such I have a phone, which is valued at 180, somewhere with no acknowledgement. 

 

In addition it is coming up to the 21 day mark since valuation and they haven't stated they have received it.

 

The only reason I went with Currys is the take advantage of the extra trade in offer, but at the min I can't even get the original value for my phone on its own.

 

Can you look into this please.

Best answer by Lauren

Hi @BBowman123, I’m sorry to hear about the delay in receiving your trade in payment.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

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Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • September 7, 2024

Hi @BBowman123, I’m sorry to hear about the delay in receiving your trade in payment.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren


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