Good Afternoon,
I have recently upgraded my plan to a Pixel 9 and as part of the upgrade there is an offer to trade in my current device and receive an extra £150.
As such I requested a trade in pack on the 14th of August and sent it back on 26th August. The Royal Mail Tracking shows it had been delivered to the Trade In location on the 29th, which is now about to be 7 days ago.
Since it has been delivered, I have still not had an email saying it has been received and no money has been paid to me. As such I have a phone, which is valued at 180, somewhere with no acknowledgement.
In addition it is coming up to the 21 day mark since valuation and they haven't stated they have received it.
The only reason I went with Currys is the take advantage of the extra trade in offer, but at the min I can't even get the original value for my phone on its own.
Can you look into this please.