Hi I upgraded earlier before 6pm - to a new phone the email said processing order - they haven't taken any payment yet (upfront cost) now they've sent me an email to call them. Do you think it's to do with the unable to pay through the app/website? If it is what do I do when I call them? As I need the phone delivered before Thursday. But if I can't pay for it what do I do? When it isn't my fault? If that is the issue?
I'm autistic and I'm panicking about calling them tomorrow now. Thankyou.
