Hi, I’ve just ordered a new phone and plan as I had an email saying I was due an upgrade. I am assuming because the phone number and account is the same that this plan will automatically replace my old one, and i won’t be paying for both?
Thanks!
Will new plan automatically replace the old one?
Userlevel 1
Yes, it takes over the old contract. You may make a smaller or larger payment the first month depending on how much of the current month has been on the old/new plan!
Userlevel 8
+10
Yes, it takes over the old contract. You may make a smaller or larger payment the first month depending on how much of the current month has been on the old/new plan!
But only if you’ve chosen from one of the upgrade options shown in your own “My iD Account” online or the iD app, while you are logged-in,
If you don’t do this, you might order a new connection to the iD network, and end up with x2 iD contracts.
Userlevel 1
Okay - but if i do end up with two, i can just cancel one? my contract comes to an end in a week anyway...
Userlevel 8
+10
Okay - but if i do end up with two, i can just cancel one? my contract comes to an end in a week anyway...
Okay
If you cancel an iD contract, the mobile number will be lost when the contract is cancelled - perhaps that’s okay.
FYI, iD Mobile can’t / won’t transfer a number from one iD contract to another iD contract.
Userlevel 8
+6
Hi
As long as you perform an upgrade, it’ll keep the same one account.
If you purchase a new line, that’d be completely separate to the one you have now and have a new number.
Tom
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