I'm a vulnerable customer. What accessibility services are available for me?

At iD Mobile, we offer a range of useful services for people with disabilities:

The following services are designed to make communication easier for our vulnerable customers with communication difficulties (such as difficulty hearing, speaking, or visual impairment), poor mental health, physical disability, learning disability, low literacy, or anyone unable to take care of themselves.

• Access to directory information

• SMS access to emergency organisations

• Text relay services

• Documents in accessible formats

• Third party bill management

• Specialised phones

• iD Mobile Website Accessibility

• Compatibility with browsers and assistive technology

• Technical specifications

To view our full range of services, check out our Accessibility page.