Contents:
There are a number of reasons why your Credit Check may have been declined. Here’s everything you need to know:
Why did my Credit Check decline?
- Connection Limit.
You can purchase a maximum of 2 plans every 3 months. If you’ve already purchased one plan and are now trying to buy another, your application might be declined due to reaching your connection limit. We recommend waiting 3 months from your last purchase before applying for another plan.
- Incorrect or missing Information.
Sometimes, our systems might catch an error with the details you provided, or there could be some missing information stopping your transaction from going through.
- Failed Credit Check.
When you purchase a Pay Monthly Phone or SIM Only Deal we’ll carry out a credit check. If you don’t pass our credit check criteria your application will be declined, and we recommend that you reapply no less than 3 months after your failed application.
- Failed Security Check.
If you’ve passed the credit check stage, we’ll also carry out a security check. This check considers many factors and is in place to protect you and us against potentially fraudulent activity. If you fail this stage, we may require you to send in proof of identity.
What happens after a declined Credit Check?
If your application is declined, you’ll receive an email from us (sent after your ‘Order Confirmation’ email). This email will explain why your application was declined and provide details on what you can do next.
Please note: Our Live Chat team are unable to provide any additional information about your credit check if it is declined.