We understand it’s frustrating when your Credit Check is declined. This can happen for a few different reasons, and we’ve outlined the most common ones below to help you understand what's happened:

• Connection limit.

You can purchase a maximum of 2 plans every 3 months. If you’ve already purchased one plan and are now trying to buy another, your application might be declined due to reaching your connection limit. We recommend waiting 3 months from your last purchase before applying for another plan.

• Incorrect or missing information.

Sometimes, our systems might catch an error with the details you provided, such as a typo, or there could be some missing information stopping your transaction from going through.

• Failed Credit Check.

This may be due to information on your credit report, such as your payment history or existing credit commitments. While we can't share the specific details, you can get a free copy of your report from a credit reference agency (such as Experian)  to understand more. If you don’t pass our credit check criteria, we recommend waiting at least 3 months before applying again

• Failed Security Check.

If you’ve passed the credit check stage, we’ll also carry out a security check. This check considers many factors and is in place to protect you and us against potentially fraudulent activity. If you fail this stage, we will contact you via email to send in proof of identity.

Don't worry, if your application is declined at any stage, we won't take any payment from your account. You’ll receive an email from us (sent after your ‘Order Confirmation’ email). This email will explain why your application was declined and provide details on what you can do next.

You can still join iD Mobile! Our Pay As You Go SIMs are a great alternative as they don't require a credit check.