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No data roaming in france

  • August 28, 2018
  • 2 replies
  • 237 views
L
Active Contributor
I'm in france with Samsung galaxy s6 & visit regularly. No problem previously with data roaming. Arrived last night to find the phone is roaming but no data. I've restarted the phone, disabled/re-enabled data roaming, changed networks all not having any effect.

ID Chat is not useful -- asking me to test the SIM in another device.... 'cos i always carry around extra mobiles for just this sort of thing.

Help?!?

Best answer by London-cat

Oh persistence pays off. I hung in there on chat (click it even tho it says "all agents are busy" and then say you've tried help with no luck. You *will* get a chat connection.

Robin on chat sent out a new APN for my Samsung (the one I had in Settings>Connections>Mobile>Access Point Names was for three.co.uk). After a reboot, we're there!
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2 replies

L
Active Contributor
  • London-cat
  • Author
  • Answer
  • August 28, 2018
Oh persistence pays off. I hung in there on chat (click it even tho it says "all agents are busy" and then say you've tried help with no luck. You *will* get a chat connection.

Robin on chat sent out a new APN for my Samsung (the one I had in Settings>Connections>Mobile>Access Point Names was for three.co.uk). After a reboot, we're there!
Mohammed H
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • August 30, 2018
Oh persistence pays off. I hung in there on chat (click it even tho it says "all agents are busy" and then say you've tried help with no luck. You *will* get a chat connection.

Robin on chat sent out a new APN for my Samsung (the one I had in Settings>Connections>Mobile>Access Point Names was for three.co.uk). After a reboot, we're there!

Hello @London-cat,

Glad to hear you were able to get connected and get the correct APN settings.

There's actually a pinned post on the right titled: How to prepare your phone for a trip abroad

You can find all the steps required including the APN settings here.

If you need any further help, let us know.

Mohammed
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