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Hundreds of text messages!

  • December 27, 2018
  • 3 replies
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Frangrace
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I have had a text from iD mobile saying that I used 80% of my cap. When I looked at my account I saw that that it says I have made nearly 5,000 texts in the last month. This is clearly wrong but how can I get someone to look into this? I don’t make anything like that number of texts!

Best answer by Kevin M

Frangrace wrote:
I have had a text from iD mobile saying that I used 80% of my cap. When I looked at my account I saw that that it says I have made nearly 5,000 texts in the last month. This is clearly wrong but how can I get someone to look into this? I don’t make anything like that number of texts!


Hi @Frangrace

Are you 100% sure you're reading your remaining allowances right? From memory, it would be telling you what you have remaining (not what you've used).

Feel free to contact our Live Chat Team though if you need further help with getting any recent usage looked at on your account.
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    3 replies

    Gregor
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    • Gregor
    • Helpful
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    • 1061 replies
    • December 28, 2018
    Hi @Frangrace

    I would recommend going to your nearest Carphonewarehouse or Knowhow so they could check if you have got any malicious app or virus on your phone that may send messages in background without your knowledge.
    I am not iD Mobile employee but I am here to help anyone as best as I can.
    terrywebbs
    1 person likes this
    • terrywebbs
      terrywebbs
    terrywebbs
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    • terrywebbs
    • Helpful
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    • 515 replies
    • December 28, 2018
    @Frangrace in the interim to add to what Hikari as mentioned install a good antivirus app like avast or bitdefender and do a scan of the mobile, if it finds any anomalies and rouge apps it will tell you...
    Kevin M
    iD Mobile Employee
    • Kevin M
    • iD Mobile Employee
    • 2535 replies
    • Answer
    • January 4, 2019
    Frangrace wrote:
    I have had a text from iD mobile saying that I used 80% of my cap. When I looked at my account I saw that that it says I have made nearly 5,000 texts in the last month. This is clearly wrong but how can I get someone to look into this? I don’t make anything like that number of texts!


    Hi @Frangrace

    Are you 100% sure you're reading your remaining allowances right? From memory, it would be telling you what you have remaining (not what you've used).

    Feel free to contact our Live Chat Team though if you need further help with getting any recent usage looked at on your account.
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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