Solved
Compatibility
My SIM used to be in an iPhone 5C, and then I moved it into another phone, the iPhone 5. This was because the 5C stopped working. Now when I try to log in to my new phone with the id SIM, it doesn't work. Can you tell me if it isn't compatible.
Best answer by daniiiiiv
Hi @Oskrnine
I can confirm that there may be issues with using iD mobiles services on your device
Please see the link below which contains are list of iD approved handsets. Unfortunately the iPhone 5 is not on the list. This means that it is not an iD approved device.
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Could please provide a bit more information on the issue? :)
Are you receiving service with the SIM card inserted? Is there trouble when logging into the app? Is your handset locked or unlocked? Any extra information will help lots!
Regards
Dan
View originalI can confirm that there may be issues with using iD mobiles services on your device
Please see the link below which contains are list of iD approved handsets. Unfortunately the iPhone 5 is not on the list. This means that it is not an iD approved device.
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Could please provide a bit more information on the issue? :)
Are you receiving service with the SIM card inserted? Is there trouble when logging into the app? Is your handset locked or unlocked? Any extra information will help lots!
Regards
Dan
This topic has been closed for replies.
Hi @Oskrnine
I can confirm that there may be issues with using iD mobiles services on your device
Please see the link below which contains are list of iD approved handsets. Unfortunately the iPhone 5 is not on the list. This means that it is not an iD approved device.
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Could please provide a bit more information on the issue? :)
Are you receiving service with the SIM card inserted? Is there trouble when logging into the app? Is your handset locked or unlocked? Any extra information will help lots!
Regards
Dan
I can confirm that there may be issues with using iD mobiles services on your device
Please see the link below which contains are list of iD approved handsets. Unfortunately the iPhone 5 is not on the list. This means that it is not an iD approved device.
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Could please provide a bit more information on the issue? :)
Are you receiving service with the SIM card inserted? Is there trouble when logging into the app? Is your handset locked or unlocked? Any extra information will help lots!
Regards
Dan
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Hi @Oskrnine ,
As@daniiiiiv has asked, if you can offer us some more information regarding the issue that you're having, such as any error messages or screenshots, we'll be able to assist further.
Ryan
As
Ryan
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