Skip to main content
Solved

In what order does data get used? Allowance & Add-ons

  • February 12, 2019
  • 4 replies
  • 237 views
W
New
 Contributor
  • Waldy
  • New
 Contributor
  • 1 reply
I was running low on data the last month, so I purchased a data boost. Now we are in the next month, I have my data allowance plus some of the boost left. What order is my data now being used in? The allowance first then the boost, or the boost then my allowance? Am I going to get to the date when the boost runs out and find a chunk of data has been removed? I cannot find this information anywhere on the web site.

Best answer by Gregor

Hi @Waldy

Here is information you looking for


If I buy an add-on, when does it get used?


Add-ons of minutes start beings used after your monthly allowance is used up. If you buy a data add-on, it gets used after your monthly data allowance and Data Rollover has been used up.

Regards
View original
This topic has been closed for replies.

4 replies

Gregor
Helpful
 Contributor
  • Gregor
  • Helpful
 Contributor
  • 1061 replies
  • Answer
  • February 13, 2019
Hi @Waldy

Here is information you looking for


If I buy an add-on, when does it get used?


Add-ons of minutes start beings used after your monthly allowance is used up. If you buy a data add-on, it gets used after your monthly data allowance and Data Rollover has been used up.

Regards
I am not iD Mobile employee but I am here to help anyone as best as I can.
W
New
 Contributor
  • Waldy
  • Author
  • New
 Contributor
  • 1 reply
  • February 14, 2019
Yes I understand that part of it, but what happens when I get the next months data allowance whilst using the data boost? Does it now switch to data allowance or continue using the boost up first. In order to be fair, they should be used in the order they were gained, otherwise they are just ripping us off.
Gregor
Helpful
 Contributor
  • Gregor
  • Helpful
 Contributor
  • 1061 replies
  • February 14, 2019
I am pretty sure that your data that has been renewed is being used first and then add-on comes to use.

Regards
I am not iD Mobile employee but I am here to help anyone as best as I can.
Mohammed
1 person likes this
  • Mohammed
    Mohammed
Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • February 15, 2019
Hello @Waldy,

Hikari wrote:
I am pretty sure that your data that has been renewed is being used first and then add-on comes to use.

Regards


As @Hikari has answered above, Data from the account is used first and then data from add-ons.
If your plan resets, you will default back to the data on your account.

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Perks banner
Terms & Conditions