Live chat not visible on Contact Us page - I have a voicemail icon issue
Best answer by Mohammed
Help?
Hello
I've merged your posts together into 1 topic for both of your issues. We'll try provide support for you here for both of them.
As
If the button isn't showing at all, your browser may have plug-ins disabling this. Try a different browser.
Try turning Voicemail OFF on the app then back on. If this doesn't work, you can try heading into your Voicemail settings on the device and clearing data.
As a last resort, try calling yourself and leaving a voicemail, then listen to this voicemail and delete the message and restart the phone.
Let us know if this resolves your issue.
Have you recently ported your number over to us?
Mohammed
Help?
Sometimes when all advisors in live chat team are answering very high demand of enquiries the button is being switched off as there is no more advisors available. I would recommend to just keep trying until one of advisors becomes available.
You do not need to refresh the page, just wait on the page and as soon as an agent is available, the button will turn Blue.
Regards
Help?
Hello
I've merged your posts together into 1 topic for both of your issues. We'll try provide support for you here for both of them.
As
If the button isn't showing at all, your browser may have plug-ins disabling this. Try a different browser.
Try turning Voicemail OFF on the app then back on. If this doesn't work, you can try heading into your Voicemail settings on the device and clearing data.
As a last resort, try calling yourself and leaving a voicemail, then listen to this voicemail and delete the message and restart the phone.
Let us know if this resolves your issue.
Have you recently ported your number over to us?
Mohammed
I have no service, I have increased my data value but still I have no call access nor can anyone call me so I cannot even get messages from ID with codes etc. to re set my password which seemed to have got corrupted. eventually I managed to get connection via the wifi and it send me 5 codes and I had to go though all of them to find one that worked but I still have no service even though I have increasd my cap and paid additional fee to increase my data..
Hello
Are you still having issues here?
Coverage can be the first factor here if it’s ocurring at a single area.
You can try using this away from home to see if it works.
What happens when you call someone? What error do you hear?
What happens when you send a text?
Lastly what happens when you load a webpage.
Mohammed
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