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Replacement ID for stolen phone

  • March 25, 2019
  • 2 replies
  • 434 views

Emilypip
New Contributor
I really need help please.

My phone was stolen a few weeks ago and I blocked the sim immediately. Now I really need a replacement sim for my replacement phone which I have just bought.

I am not able to call the help number without a sim and I cannot access the online chat to talk to someone because I am abroad and the website is blocked for me. It is now urgent because I cannot access any of my banking apps etc on this new phone because they all text my number a code.

Please can the replacement sim be sent to my home address ASAP. I can privately email you my number/ DOB/ address.

Thanks

Emily

Best answer by Ryan D

Hi @Emilypip,

We can have a SIM card sent out to your home address, ready for when you're back in the UK.

Please can you send us an email so we can have one sent out? Please include your community username, your full name, full address, date of birth and phone number.

Thank you,
Ryan

This topic has been closed for replies.

2 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • Answer
  • March 25, 2019

Hi @Emilypip,

We can have a SIM card sent out to your home address, ready for when you're back in the UK.

Please can you send us an email so we can have one sent out? Please include your community username, your full name, full address, date of birth and phone number.

Thank you,
Ryan


Emilypip
New Contributor
  • Author
  • New Contributor
  • March 25, 2019
Hi Ryan,

Thank you, I have now emailed that information across.

Thanks,

Emily