Solved
Wrong country when roaming
So I'm on holiday in an EU country, my phone initially connected to the correct signal and all was fine however it then switched to a none EU neighbouring country and charged me £60 for data used in the space of three hours. What happens in this situation?
Best answer by Ryan D
Hi @DanielleM ,
It is unfortunate to see that this has happened. Often, a phone will automatically switch to the strongest network when roaming, and the only way to stop this would be to perform a manual network search to choose the one you need.
I believe that we have been in contact with you via Social Media about this already, but please get back in touch with us if you need further assistance.
Ryan
It is unfortunate to see that this has happened. Often, a phone will automatically switch to the strongest network when roaming, and the only way to stop this would be to perform a manual network search to choose the one you need.
I believe that we have been in contact with you via Social Media about this already, but please get back in touch with us if you need further assistance.
Ryan
This topic has been closed for replies.
Hi @DanielleM
I would recommend to contact ID Mobile Live Chat team on this page here. They will be able to investigate it for you and act accordingly.
Kind Regards
I would recommend to contact ID Mobile Live Chat team on this page here. They will be able to investigate it for you and act accordingly.
Kind Regards
Hi @DanielleM ,
It is unfortunate to see that this has happened. Often, a phone will automatically switch to the strongest network when roaming, and the only way to stop this would be to perform a manual network search to choose the one you need.
I believe that we have been in contact with you via Social Media about this already, but please get back in touch with us if you need further assistance.
Ryan
It is unfortunate to see that this has happened. Often, a phone will automatically switch to the strongest network when roaming, and the only way to stop this would be to perform a manual network search to choose the one you need.
I believe that we have been in contact with you via Social Media about this already, but please get back in touch with us if you need further assistance.
Ryan
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