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Question

Billing problems

  • June 15, 2019
  • 1 reply
  • 134 views
daniiiiiv
Bronze
 Contributor
Hello,

Hoping one of the ID staff can see this ASAP because i'll need my phone tonight.
I have been locked out of my account. This is because i updated my direct debit but it seems ID did not process this properly and as such they could not take payment (for whatever reason).

I made a payment today as soon as i got the message but it seems my account is a bit confused and is having one of those days. LOL not sure how i can pay the outstanding balance of £0.00

Regards,
daniiiiiv

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    1 reply

    Phil
    iD Mobile Employee
    • Phil
    • iD Mobile Employee
    • 411 replies
    • June 17, 2019

    Hi daniiiiiv,

    Did you get this sorted yet?
    Did you make the payment on the app or via phone?


    Phil

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    Reply.


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