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Question

No 3 network

  • October 17, 2019
  • 1 reply
  • 424 views

As ID use 3 network which is down with no explanation or resolution time will we be credited for the contracts we are paying when we have no service having to use WiFi can't do that from work 

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1 reply

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • October 17, 2019

We are aware there were issues with the network this morning and are sorry if you experienced difficulties in using your service. Our contact centre is handling any individual customer cases, so if you’d like your complaint to be looked into further, please contact our Customer Services team.

Our contact details are available at www.idmobile.co.uk/contactus. If you are still experiencing issues with your data, we recommend either restarting your phone or switching airplane mode on and off.