I’ve had a new plan for over a week now but my new phone has not arrived. What should I do?
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Hi
Welcome to the iD Community.
Sorry about the delay in receiving your new phone.
The phone is delivered by DPD, do you have an order reference number? If so, you can track it by just following this link.
Regards,
Pav
Hello Pav
No I don’t have a DPD card or reference number so I’m assuming it hasn’t been despatched. How do I solve this?
Hello. As you’ve helped me before could you help me again please. I need a PUK code as daughter has locked herself out of phone\ sim. Thank you
Hi
Please contact our Live Chat team , they should be able to provide you with a PUK code.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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