Hi, IDmobile app shows I have 570 minutes left out of 700.
however my new billing period started today and I’ve made no calls today!
I Checked this via mobile ‘recents’ - last call was yesterday (when I made three calls each lasting a minute or less).
Extra info in case it is relevant:
Last month I bought 200 extra minutes but didn’t use them up - app shows they are due to expire 6 May (around 3 weeks from now).
I have set my account with £0 cap for exceeding my allowances.
Please can someone explain what is going in and how I get in touch with ID to query this -
your help is much appreciated!
thank you in advance
