Can I change one month old phone? | iD Mobile Community
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Question

Can I change one month old phone?

  • April 22, 2020
  • 3 replies
  • 21 views

Greg6799
Community Member

Is it possible to exchange a one month old phone for another one if I don't like it when id opens up again?

 

This topic has been closed for replies.

3 replies

  • iD Mobile Employee
  • April 23, 2020

Hi @Greg6799 

This would unusually depend on how the handset was purchased. 

More information can be found here here

Hope this helps.

 

Regards

Aklima 


Greg6799
Community Member
  • Author
  • Community Member
  • April 27, 2020

Hi there,

I ordered online but as my 30 days are coming to an end and haven't been able to call id and send it back do you think once they reopen they'll extend the 30 day period and I can get another phone?

Many thanks.


  • iD Mobile Employee
  • April 27, 2020

Hi @Greg6799 

That’s very unlikely as you have 30 days to decide.

I’ve sent you a direct message with further information.

Pearl