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Question

Move number internally

  • May 5, 2020
  • 1 reply
  • 55 views
Pheonix Red
Community Member

I lost my phone and sim

Reported to ID via portal so got cancelled I guess? They didn't send a replacement Sim. 

Ordered a new ID Sim to use in temp phone until new phone came. 

Now I have two contracts, the original on the number I want to keep using but on a worse deal with no Sim replacement, and the new number, better deal currently with an actual Sim.

I want to either move my original number from the original deal to this new account/deal and cancel the original deal. 

Or

Get a replacement Sim card for the number I want t to keep, upgrade that deal and cancel the new contract. 

I can't seem to find a way to do any of the above though via the portal 😭 essentially I'm paying money just to hold my original number until someone in support can help me! 

 

Any ideas? 

 

 

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    1 reply

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • May 5, 2020

    Hi @Pheonix Red 

    Welcome to the iD Community.

    I’ve sent you a direct message with further information.

    Pearl

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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