Embarrassingly, I fell behind on my bill and had my account suspended. I have now cleared my arrears as well as paid my next bill a little early. It’s been four days since I cleared the arrears and my service hasn’t been turned back on. How can I get my service turned back on if there is no one in the call centre to talk to. I am at a loss as to where to turn to, for this issue to be resolved; any help would be gratefully received. Thank you.
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Generally speaking any suspensions should lift within 24 hours. Though as it has been 4 days already then we may need to take a look into the account further.
Our Live Chat Team would generally be the best people to speak to, through our website here;
https://www.idmobile.co.uk/help-and-advice/contact-us They’ll take a look and be able to get things in hand to be restored to normal.
Though I’ve messaged you privately with more information too.
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