I need a new sim for a new handset but it appears that CPW and ID have furloughed 90% of their workforce.
Everyone still paying their mobile bill why should staff shortages be so severe ?
Why are the full workforce not homeworking ?
Instead you seem to be operating on a skeleton crew whilst still having full business.
Shambolic
Hi
Sorry to hear this.
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Aklima
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