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Question

Upgrade not working

P
Community Member

My sons upgrade is not working although it says it should be working on the ID app. I’ve upgraded it to a sim only contract.

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    3 replies

    Rory C
    iD Mobile Employee
    • Rory C
    • iD Mobile Employee
    • 1684 replies
    • June 24, 2020

    Hi @Paulwww, when you say it’s not working, what exactly do you mean? Has his service been cut off? Or do you simply mean his tariff hasn’t been amended?

    A little more detail would be most helpful!

     

    Thank you,

    Rory

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    P
    Community Member
    • Paulwww
    • Author
    • Community Member
    • 0 replies
    • June 24, 2020

    Hi Rory

    thanks for the reply, new sim was delivered yesterday and worked after registering it. 
     

    many thanks

    Rory C
    iD Mobile Employee
    • Rory C
    • iD Mobile Employee
    • 1684 replies
    • June 25, 2020

    Glad to hear that, @Paulwww. Let us know if you need help with anything else :blush:

     

    Thank you, 

    Rory

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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