I'm leaving ID and moving to BT
I've requested my PAC CODE from you and provided it to BT.
I've recieved confirmation that I'm leaving ID Mobile
But my PAC CODE is not being accepted and BT have tried everything but they need me to speak with ID but lines and webchat are closed. This also means that I'm still paying ID for my contract even though it should have been closed by now.
Can you help?
Hi
Welcome to the iD Community.
The live chat team are normally open between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Please contact our Live Chat team so they are able to look into the account for you.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Hi
Did you manage to get a PAC that works sorted?
If not, please let us know here and we’ll message you privately to arrange that if still required.
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