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Google search requesting CAPTCHA every time

P
New
 Contributor

Use DuckDuckGo as my main search engine, but occasionally need to use Google, when I do It says “ Your computer or network may be sending automated queries. To protect our users, we can't process your request right now.” and I have to complete a CAPTCHA. It does this on the phone as well as on the PC while tethered.

Why is it doing it? Never had this problem before joining iD

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    7 replies

    Will R
    iD Mobile Employee
    • Will R
    • iD Mobile Employee
    • 4103 replies
    • July 31, 2020

    Hi @peterupfold,

     

    Are you accessing Google through an App or your web browser? Are you signed into a Google account?

     

    Will

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    P
    New
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    • peterupfold
    • Author
    • New
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    • 3 replies
    • August 1, 2020

    Web browser, on phone and PC, Windows or Linux live USB. Not signed in to any account

    Will R
    iD Mobile Employee
    • Will R
    • iD Mobile Employee
    • 4103 replies
    • August 1, 2020

    Is this happening every single time @peterupfold , or just when searching a particular topic?

     

    Will

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    New
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    • peterupfold
    • Author
    • New
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    • 3 replies
    • August 1, 2020

    It’s not my main search engine, but AFAIK it does.

    Rory C
    iD Mobile Employee
    • Rory C
    • iD Mobile Employee
    • 1684 replies
    • August 2, 2020

    HI @peterupfold, and presumably this only happens when using mobile data and not over Wi-Fi?

     

    Thank you,

    Rory

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    P
    New
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    • peterupfold
    • Author
    • New
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    • 3 replies
    • August 2, 2020

    Yes, only since using iD

    https://postimg.cc/xNJNqVBr

    Rory C
    iD Mobile Employee
    • Rory C
    • iD Mobile Employee
    • 1684 replies
    • August 2, 2020

    Okay, this is rather odd and not something I’m aware of. If you jump on Live Chat, they’ll be able to raise a technical ticket for you and have the team look into what might be causing it.

     

    Thank you,

    Rory

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