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New line vs. Plan Change - help?

4 years ago
August 7, 2020
3 replies
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TheDesertBoy
New  Contributor
1 reply

Hi,

I was on an £8/mo 4GB contract. Went onto the ID mobile app this morning, saw a 10GB £8/mo contract. I first clicked upgrade and went through the steps (this was the mistake), but then I realised there was a second bit that said plan change, so I did that as well. The plan change has worked and I’m on the 10GB/mo contract, billing on the 21st as usual. However, the upgrade seems to ALSO have worked - £8 has been taken out of my account today! It seems I now am paying twice. Can I cancel this upgrade and just keep the plan change? And can I have a refund on that £8?

Thank you for helping.

Best answer by Will R

Hi @TheDesertBoy,

It sounds as though you may have processed a plan change and taken out a new SIM deal. We’ll drop you a Private Message now so we can get to the bottom of this and put things right.

Will

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Will R
iD Mobile Employee
4103 replies
Answer
4 years ago
August 7, 2020

Hi @TheDesertBoy,

It sounds as though you may have processed a plan change and taken out a new SIM deal. We’ll drop you a Private Message now so we can get to the bottom of this and put things right.

Will

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