How do you reach the iD Mobile Complaints Dept? | iD Mobile Community
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How do you reach the iD Mobile Complaints Dept?

  • August 15, 2020
  • 2 replies
  • 83 views

Hi,

This question probably won’t be published but I will try in good faith in any case.

Quite simply, how do you get in touch with ID Mobile Complaints Dept?

I want to give them an opportunity to investigate my complaint and respond but my requests are repeatedly suppressed.

I don’t have an ID Mobile App log in and can’t secure one as the phone involved was my elderly mother’s who doesn’t have it now but is stressed with the situation.

The staff are delaying and stalling in what appears to be tactics of attrition.

Please, can anyone assist with a means to complain direct to ID Mobiles complaints dept by passing the chat forum. 
Many thanks. 
Ross

 

Best answer by Will R

Hi @Ross Bennet,

 

I see that we are now conversing in the Private Messages and that you’ve successfully logged your complaint, which in turn, is being investigated appropriately.

 

Will

This topic has been closed for replies.

2 replies

Will R
iD Mobile Employee
  • iD Mobile Employee
  • Answer
  • August 16, 2020

Hi @Ross Bennet,

 

I see that we are now conversing in the Private Messages and that you’ve successfully logged your complaint, which in turn, is being investigated appropriately.

 

Will


  • Author
  • Active Contributor
  • August 16, 2020

Hi Will,

That’s now correct, thanks.

Please close this question thread.

Many thanks.

Ross