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I've got no network


Sammy17
Community Member

I've been having problems with my network since lunchtime today. I have WiFi but no network when I'm out. Is there a signal issue? I'm in Hampshire 

Best answer by Maxx

Ive had no Data connection all day, also in the Hampshire area

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9 replies

Maxx
New
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  • 2 replies
  • Answer
  • August 26, 2020

Ive had no Data connection all day, also in the Hampshire area


Sammy17
Community Member
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  • 0 replies
  • August 26, 2020

Thanks for replying. We are in Southampton. I can't find any information about the network going down! 


  • Community Member
  • 0 replies
  • August 26, 2020

I'm visiting the Southampton area today and haven't had any data connection since lunchtime either. Phone and text is fine. Didn't realise ID Mobile were impossible to get hold of. Calling 7777 was pointless and you can't use live chat when you can't use data, so pray tell how are we supposed to report a problem?

 

I'm back at the hotel on WiFi now, but didn't get back until after live chat closed at 8pm. Beyond frustrating. Texting for a PAC code now. 


Sammy17
Community Member
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  • Community Member
  • 0 replies
  • August 26, 2020

It is so frustrating and it was the same for me! I didn't get home until 9pm and the live chat was shut. Hope it'll be back up soon


Sammy17
Community Member
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  • Community Member
  • 0 replies
  • August 26, 2020

Mine seems to be working now


Emil
iD Mobile Employee
  • iD Mobile Employee
  • 221 replies
  • August 27, 2020

Hi All, 

We’re sorry you are experiencing issues with 4G, we are currently looking into this for you. In the mean time, you can check your 4G coverage stability here


Eac
Community Member
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  • 0 replies
  • August 27, 2020

I have no connection in Coventry.  Is this my phone or a network issue?


Eac
Community Member
  • Community Member
  • 0 replies
  • August 27, 2020

Restarted phone. Working  now.


Emil
iD Mobile Employee
  • iD Mobile Employee
  • 221 replies
  • August 27, 2020

@Eac Good to hear! Glad the issue has been resolved :)