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Question

locked out if scciunt can't reset


Nigelwarnes
New
 Contributor

I can't login to check my account or buy a boost. I'm over my allowance apparently.

 

Password doesn't work. Account locked

Reset password doesn't work either using mobile number last name and DOB

 

Please can I access my account?

This topic has been closed for replies.

2 replies

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • August 30, 2020

Hi there @Nigelwarnes 

We’ll send you a private message here now so that we can help you further with this.

Please respond there, thanks.


Andy Hales
New
 Contributor
  • New
 Contributor
  • 2 replies
  • July 16, 2022

Thos is happening to me as well.

I just need a new SIM as mine is damaged