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Google unusual activity - selecting pictures

  • September 23, 2020
  • 1 reply
  • 101 views

Hi,

Over the last few days when using google on mobile data I have to keep on selecting pictures such as cars and fire hydrants due to there being unusual activity on the IP address.

This doesn’t happen on WiFi but is getting frustrating. Any ideas what the issue might be?

Never had this issue with my previous mobile provider.

Best answer by Mohammed

Hello @ps2mint,

I don’t think this is an issue with the iD network per se but your account security.

Since joining iD and connecting to the iD masts, you’re using a different IP address to your old network.

Google’s security has noticed this and is just being precautious.

After a while this should go away as Google will know this is your device and it’s secure.

 

Will happen if you use VPN also as you’re using a different IP address.

Mohammed

 

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Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 28, 2020

Hello @ps2mint,

I don’t think this is an issue with the iD network per se but your account security.

Since joining iD and connecting to the iD masts, you’re using a different IP address to your old network.

Google’s security has noticed this and is just being precautious.

After a while this should go away as Google will know this is your device and it’s secure.

 

Will happen if you use VPN also as you’re using a different IP address.

Mohammed