why is id mobile internet so slow? | iD Mobile Community
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why is id mobile internet so slow?

  • September 23, 2020
  • 8 replies
  • 1001 views
I
Community Member

Why is Id mobile Internet so poor in tilbury Essex? (Apparently a good area for coverage?) this is so poor that it’s not even funny it’s just plain daylight robbery, thank god for the cooling off period, worst mobile phone provider in human history

Best answer by Ryan D

Hi @Idsoslow,

Thank you for the postcode. We can see that the nearest set of masts to that address are working fine however a few masts a little further away seem to be experiencing congestion which can cause a slow-down at times. Your phone may be connecting to those masts so would you be able to try a manual network search within the settings of the phone to hopefully force the phone to connect to a different one?

Ryan

I
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8 replies

I
Community Member
  • Idsoslow
  • Author
  • Community Member
  • September 24, 2020

Yeah thanks for your speedy response, speedy like your Internet services… NOT

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • September 28, 2020

Hello @Idsoslow,

Sorry for the delay in responses, we’ve received a very high volume of contact and we’re working to reply to everyone as quickly as possible.

What’s the full postcode of the area this is being used in?

 

Mohammed

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I
Community Member
  • Idsoslow
  • Author
  • Community Member
  • September 28, 2020

Firstly I thank you for your time and my post code is RM18 7DQ and I’m not surprised for your “very high level” of calls to be quite honest with you, your service is diabolical in epic proportions, yours faithfully Lord James

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • Answer
  • October 2, 2020

Hi @Idsoslow,

Thank you for the postcode. We can see that the nearest set of masts to that address are working fine however a few masts a little further away seem to be experiencing congestion which can cause a slow-down at times. Your phone may be connecting to those masts so would you be able to try a manual network search within the settings of the phone to hopefully force the phone to connect to a different one?

Ryan

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I
Community Member
  • Idsoslow
  • Author
  • Community Member
  • October 2, 2020

 

Hi @Idsoslow,

Thank you for the postcode. We can see that the nearest set of masts to that address are working fine however a few masts a little further away seem to be experiencing congestion which can cause a slow-down at times. Your phone may be connecting to those masts so would you be able to try a manual network search within the settings of the phone to hopefully force the phone to connect to a different one?

Ryan

But should I have to?

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • October 3, 2020

Hi @Idsoslow, in an ideal world, no, but mobile phones and networks are complicated things. No manufacturer or network provider can ever guarantee a fault-free service, which is why we all have customer service departments for when things go wrong. 

Did you mange to try Ryan’s suggestion?

 

Thank you,

Rory

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I
Community Member
  • Idsoslow
  • Author
  • Community Member
  • October 3, 2020

Hi @Idsoslow, in an ideal world, no, but mobile phones and networks are complicated things. No manufacturer or network provider can ever guarantee a fault-free service, which is why we all have customer service departments for when things go wrong. 

Did you mange to try Ryan’s suggestion?

 

Thank you,

Rory

well I’ve had perfect service coming from ee to iD. Going to take it back today as it’s in its cooling off period. Your fired!

 

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • October 3, 2020

Sorry to hear this, @Idsoslow. I hope you have better luck with your new provider.

 

Thank you,

Rory

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