Hello, I ordered an upgrade for a mobile phone on Wednesday and I got an email saying the order is being processed, but since then did not get a dispatch email.
Its been almost a week and I still don't know if I will get the phone or not.
I already tried to contact the Live Chat but I always end up with the Chat Bot which doesn't help much.
Has the upgrade been processed or not?
Can you help me please.
hi ,I have the exact same problem ,I have posted on here twice to get an answer but my posts keep getting ignored
Hi
Have you noticed if your plan has changed within your account/app online? Also, please let us know the make/model (colour and storage too) and we will ensure the device is in stock as this may be holding up the dispatch.
Hi
I can see that you have been able to resolved this with our Live Chat Team.
Ryan
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