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Question

Unable to access live chat

  • October 9, 2020
  • 1 reply
  • 15 views
A
Community Member

Hello,

 

I would like to unlock my phone, but I cannot find a way of contacting iD without calling. The live chat functionality has not been displaying for me. Can you please get in touch with me to advise on how I can do this?

 

All the best,

Amy

This topic has been closed for replies.

1 reply

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • October 12, 2020

Hello @amy123,

Handsets sold by iD Mobile should already be unlocked to any UK network.

Have you tried a UK SIM in the device to confirm it’s not already unlocked?

If you’re still having issues after using a UK SIM in the device, let us know. 

Mohammed

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