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Daughters lost phone

  • October 13, 2020
  • 1 reply
  • 21 views

Puddled69
Community Member

Need to personally speak to someone about daughters lost phone.  I pay for both mine and hers but she did not register online and can’t remember passwords etc.  Thanks

Best answer by Ryan D

Hi @Puddled69,

I am sorry to hear about her phone! To quickly block it, you can call our automated line on 0333 003 7777 from a landline or other mobile (Charges may vary) and choose option 5. You can also chat to our Live Chat Team here to report it lost and to obtain a new SIM card. Be sure to enter her number when asked during the call.

Please let us know if you need further help with this situation.

Ryan

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1 reply

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • Answer
  • October 14, 2020

Hi @Puddled69,

I am sorry to hear about her phone! To quickly block it, you can call our automated line on 0333 003 7777 from a landline or other mobile (Charges may vary) and choose option 5. You can also chat to our Live Chat Team here to report it lost and to obtain a new SIM card. Be sure to enter her number when asked during the call.

Please let us know if you need further help with this situation.

Ryan