Plan change

Hello , I’ve just purchased a sim only upgrade for £16 per month for unlimited data, messages and calls from a £5 per month contract which has ended. I have received and email to say it’s on its way but was wondering if once I insert the new sim if my payments/ allowances change on my account details as according to details on your page it should change  after 30 mins of changing and this still hasn’t switched over? Thanks

Hi @Vicky4781 

Did you take out a new separate contract from the previous contract you had or did you select a Plan Change through the iD app? 

If it is a new contract, then a new iD account will need to be created for this. If it is a Plan change, the number will remain the same and the iD app will be updated once the new sim has been despatched.

-Mohsin

Hi mohsin, I’m not aware of taking out a new contract? The contract I had for £5 a month is for my son and he was running out of data all the time . I clicked it n to my account and it said recommended sim upgrade which I clicked on and then asked for payment details for direct debit set up. I just want to to change his allowance and not set up a whole new contract if that’s what I’ve done?  I have tried to find contact numbers to speak to someone direct as the live chat is a waste of space and keeps directing me to the wrong thing. I just need to know whether I will be paying for the old plan and the new one as according to my Id mobile it is still showing at £5 per month instead of £16 ? Thanks

Hi @Vicky4781, the fact that it’s asked for your Direct Debit details makes it sound like you’ve taken out a new SIM here, as an upgrade would have simply carried on using your existing Direct Debit details.

We’ll drop you a private message now and double check for you.

Thank you,

Rory

Thanks Rory