December 2020 - Can't send SMS messages - "Can't send message with Three Mobile - error 330" | iD Mobile Community
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December 2020 - Can't send SMS messages - "Can't send message with Three Mobile - error 330"

  • December 19, 2020
  • 3 replies
  • 7444 views
J
New Contributor

Hi there,

 

I've been unable to send SMS messages for a week and receive a "Can't send message with Three Mobile - error 330" error when attempting to send from my Android phone.

I can receive SMS and make & receive calls.

  • The APN settings have been verified as correct by a Carphone Warehouse tech.
  • We have also factory reset the phone (Honor 10 Lite - which is an approved handset)

I have tested an O2 SIM in the phone and am able to send and receive messages without issue, so this is definitely a problem with the ID Mobile service, my identity on the network, or both.  (Not an issue with SMS application, local software configuration nor anything else in my control).

 

In the absence of any chat availability, phone number, email address or similar human contact method, I have posted here for assistance.

 

I would appreciate a reply from ID as soon as possible, providing a resolution or clear next steps as I have already spend 6 hours & travelled 50 miles to achieve this much.  My community email address is linked to the relevant phone account.

 

Thank you,

James

Best answer by jmsfnch

I resolved this issue when I found the “SMS Center Number” was unset and did not automatically update with network registration.

 

Steps to resolve:

  1. Search for “About Phone” in Settings
  2. Click into “Status”
  3. Click into “Network”
  4. (Select relevant SIM)
  5. Set the “SMS center number” to “+447782000800”

 

These settings are separate from the MMS APN configuration (which is found in Settings > Mobile network > Mobile Data > Access Point Names).

 

Hope this saves someone else some trouble.

This topic has been closed for replies.

3 replies

Michelle H
iD Mobile Employee
  • Michelle H
  • iD Mobile Employee
  • December 26, 2020

Hi @jmsfnch 

 

We are sorry you are having issues sending text messages. 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

Thanks. 

 

Michelle 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
New Contributor
  • jmsfnch
  • Author
  • New Contributor
  • Answer
  • December 26, 2020

I resolved this issue when I found the “SMS Center Number” was unset and did not automatically update with network registration.

 

Steps to resolve:

  1. Search for “About Phone” in Settings
  2. Click into “Status”
  3. Click into “Network”
  4. (Select relevant SIM)
  5. Set the “SMS center number” to “+447782000800”

 

These settings are separate from the MMS APN configuration (which is found in Settings > Mobile network > Mobile Data > Access Point Names).

 

Hope this saves someone else some trouble.

Mohsin
Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • December 31, 2020

Thanks for the update @jmsfnch 

We’ve marked that as Best Answer so that anyone searching through here with a similar issue may get a win from your tip there.

If you ever need us again, just get in touch here.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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