Skip to main content
Solved

SIM replacement, please

  • December 24, 2020
  • 3 replies
  • 100 views

  • Community Member

I got my phone repaired, and either they didn’t give my SIM back - unlikely - or it got lost in all the upheaval. I could really use a new SIM card, please.

Best answer by Ryan

Hi @r197,

Sure, we will send you a PM now in order to obtain a new SIM card. One can also be ordered via our Live Chat Team here.


Ryan

View original
This topic has been closed for replies.

3 replies

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • December 29, 2020

Hi @r197,

Sure, we will send you a PM now in order to obtain a new SIM card. One can also be ordered via our Live Chat Team here.


Ryan


  • Community Member
  • 0 replies
  • December 29, 2020

Hi I got my upgrade today and activated the sim in the dpd pack. But the sim doesn't work in any phone everyone I've tried it says no sim. I have my old sim still but obviously that's deactivated as its gone over to new one. Need this sorted please.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • December 30, 2020
Dmitchell87 wrote:

Hi I got my upgrade today and activated the sim in the dpd pack. But the sim doesn't work in any phone everyone I've tried it says no sim. I have my old sim still but obviously that's deactivated as its gone over to new one. Need this sorted please.

 

Hello @Dmitchell87,

It can take up to 24-hours at most for a SIM activation.

Try restarting the handset and try again and failing that we will issue a replacement.

Mohammed